Faults hide in plain sight
A mattress can look inflated while a cell, valve or pump is failing, quietly reducing the pressure relief a resident needs.
Pressure mattress servicing
Dynamic and pressure-relieving mattress servicing
Planned servicing and repairs for dynamic air mattresses and their pumps, so pressure care equipment works as prescribed and you have a record for every system.
- Dynamic and alternating air mattresses
- Pumps, hoses and alarms tested
- Cell, cover and connector checks
- Electrical safety test on every pump
From £55 + VAT per mattress
- 40+ years' experienceServicing for the NHS and private sector
- All makes and modelsMulti-brand engineers, authentic parts
- Full electronic reportsAn audit trail for every asset, every visit
- DBS-checked engineersUniformed, ID-carrying and fully trained
Why service pressure mattresses
Pressure care only works if the equipment does
Dynamic mattresses are medical devices that run all day, every day. Regular servicing keeps them working as intended.
Covers protect against infection
A torn or fluid-damaged cover lets contamination into the foam or cells. We check covers and seams on every visit.
Alarms must work
Low-pressure and power-failure alarms are the warning staff rely on. Each one is tested, not assumed.
Mattress systems we service
We service and repair the pressure-relieving equipment used in care homes, nursing homes, hospices and hospitals:
- Dynamic and alternating-pressure air mattresses and their pumps
- Hybrid mattresses that combine foam with air cells
- Overlay systems used on top of an existing mattress
- Static pressure-relieving foam mattresses, checked for cover condition and foam integrity
What a mattress service checks
A dynamic mattress works by inflating and deflating cells in a cycle. If the pump, a valve or a cell is failing, the mattress can look fine while the pressure relief is reduced. During a service we test the pump's output and cycle, check every alarm, inspect the cells, hoses and connectors for leaks, test the CPR quick-deflate valve, clean or replace filters, and carry out an electrical safety test on the pump.
Covers and infection control
Mattress covers are the barrier between the resident and the foam or cells underneath. Splits, worn seams and fluid ingress compromise infection control. We inspect every cover and flag any that need replacing; you'll find it noted against that mattress in your report.
Repairs and replacement pumps
Common faults include failed pumps, alarms that don't sound, split cells and damaged hoses. Our engineers carry common parts, and repair call-outs start from £69 + VAT including the first hour. If a pump or mattress isn't worth repairing, we'll tell you and can quote for a replacement through our equipment supply service.
Pair it with your bed servicing
Mattresses and beds work as a pair: a mattress that doesn't fit the bed can create gaps and entrapment risks with bed rails. We check mattress fit as part of every bed service, and can service both on the same visit.
Mattress servicing in Hampshire and across the UK
From our base in Lee-on-the-Solent we service pressure care equipment across Portsmouth, Southampton, Fareham, Gosport, Winchester, Basingstoke and the Isle of Wight, as well as West Sussex and Dorset, and for contract clients across the UK.
How it works
From first call to compliant equipment
- 1
Free on-site survey
We visit, audit your equipment and asset numbers, and look for savings against your current supplier.
- 2
Clear, itemised quote
A quote for exactly the equipment and service frequency you need. No hidden costs and no minimum number of assets.
- 3
Scheduled visits
Quarterly, six-monthly or annual visits. Engineers carry spare parts so most faults are fixed first time.
- 4
Reports and asset records
Every item barcoded and logged, with a full electronic report after each visit, ready for audits and inspections.
Also from Shepherd
One supplier for all your equipment
Bed Servicing & Repairs
Profiling and hospital bed servicing, bed rail checks and repairs for care homes and hospitals. All makes, first-visit fixes. From £23 + VAT per bed.
Find out morePAT Testing for Care Homes
PAT testing and electrical safety testing for care homes, nursing homes and hospitals, including medical electrical equipment. From £1.50 + VAT per item.
Find out moreEquipment Supply
Care home equipment supplier for profiling beds, mattresses, hoists, slings, stand aids and chairs, with servicing and after-sales support. UK-wide.
Find out moreFAQs
Mattress servicing FAQs
How often should a dynamic mattress be serviced?
Most manufacturers recommend servicing dynamic mattress systems at least once a year, with covers checked regularly between services. Systems in continuous use may need more frequent checks. We'll recommend a schedule at your free survey.
How much does pressure mattress servicing cost?
Mattress servicing starts from £55 + VAT per mattress system. The price depends on the type of system and how many we service on the visit. You'll get an itemised quote first.
Can you repair a mattress pump?
Often, yes. Many pump faults are caused by filters, valves or hoses that can be replaced on site. If a pump can't be repaired economically, we'll quote for a replacement.
Do you check mattress covers?
Yes. Every cover is checked for splits, worn seams and fluid ingress, and any that need replacing are flagged in your report.
Which mattress makes do you service?
We service dynamic mattress systems from all major manufacturers. Tell us the make and model when you book.
Keep every bed, hoist and chair safe, compliant and working
Book a free on-site survey or talk to our team about servicing, LOLER inspections, repairs and equipment supply.