One visit, many assets
Our engineers service different equipment types from different manufacturers in a single visit, so there's less disruption for your staff and residents.
Servicing contracts
Medical equipment servicing and maintenance contracts
One independent team to service, maintain and repair your beds, chairs, couches, trolleys, commodes and hoists, on the schedule that suits you, with one point of contact and one set of records.
- Quarterly, six-monthly or annual servicing
- No minimum asset count, no hidden costs
- All makes and models serviced
- A designated point of contact
- 40+ years' experienceServicing for the NHS and private sector
- All makes and modelsMulti-brand engineers, authentic parts
- Full electronic reportsAn audit trail for every asset, every visit
- DBS-checked engineersUniformed, ID-carrying and fully trained
Why one contract
Stop managing a different contractor for every manufacturer
Most sites end up with separate service arrangements for beds, hoists and everything else. Bringing it together saves time, money and admin.
Lower total cost
Planned preventive maintenance reduces emergency call-outs and extends equipment life. Our free survey shows you exactly where you could save compared with your current supplier.
Less admin
One contract, one contact, one schedule and one set of electronic reports and updated asset lists across your whole estate.
Planned preventive maintenance for your whole estate
Keeping your equipment monitored and tested is essential for sites large and small. It keeps assets in service for longer, avoids expensive emergency repairs and gives you peace of mind that equipment is safe for residents, patients and staff.
Shepherd provides planned preventive maintenance (PPM) and repairs for the everyday equipment care settings depend on, from a handful of items in a single care home to hundreds of assets across an NHS trust.
Equipment we service
| Category | Examples |
|---|---|
| Beds | Electric and manual profiling beds, hospital beds, cots |
| Patient handling | Mobile, ceiling and bath hoists, stand aids, slings (including LOLER inspections) |
| Seating and mobility | Manual and electric wheelchairs, porters' chairs, commodes, blood-sampling chairs |
| Examination | Examination couches and plinths |
| Trolleys | Drug, dressing, medical and surgical, linen, record, waste, gas-bottle, mortuary and canteen trolleys |
| Emergency | Evacuation chairs |
If your equipment isn't listed, get in touch. There's a good chance we already service it.
Flexible service packages
Every site is different, so every contract is built around your equipment and the way you work:
- Choose your frequency: quarterly, six-monthly or annual checks per asset type
- No minimum asset count: we're just as happy to look after ten items as a thousand
- No hidden costs: we quote for the specific equipment before a contract is raised and state clearly what's included
- On-demand when you need it: one-off services and repairs are always available, with or without a contract
Repairs without the wait
Our engineers carry an extensive range of spare parts, allowing them to repair equipment on the first visit, even for items that weren't scheduled. As an independent company with links to the major manufacturers, we hold the technical manuals and up-to-date parts lists and only fit authentic parts from the original manufacturer or a recommended producer. Before an engineer is even booked, our team can often help your staff with first-level fault finding over the phone.
Records you can rely on
We recommend asset tagging for all rolling contracts. Every item is barcoded on the first visit. After each visit you get a full electronic report and an updated asset list, giving you a transparent audit history for every asset.
Engineers you can trust on site
All Shepherd staff carry identification, are DBS-checked and wear our standard uniform. Our continual professional development policy keeps engineers current with legislation, good practice and new products, and our management team monitors the MHRA and manufacturers for device alerts and safety updates. Work is regularly checked by senior managers to keep standards high.
Servicing contracts in Hampshire and across the UK
From our base in Lee-on-the-Solent, between Gosport and Fareham, we service equipment for care homes, hospitals, local authorities and other sites across Portsmouth, Southampton, Fareham, Gosport, Havant, Winchester, Basingstoke and the Isle of Wight, as well as West Sussex and Dorset, and run contracts for NHS and private-sector clients across the UK.
How it works
From first call to compliant equipment
- 1
Free on-site survey
We visit, audit your equipment and asset numbers, and look for savings against your current supplier.
- 2
Clear, itemised quote
A quote for exactly the equipment and service frequency you need. No hidden costs and no minimum number of assets.
- 3
Scheduled visits
Quarterly, six-monthly or annual visits. Engineers carry spare parts so most faults are fixed first time.
- 4
Reports and asset records
Every item barcoded and logged, with a full electronic report after each visit, ready for audits and inspections.
Also from Shepherd
One supplier for all your equipment
LOLER Hoist Inspections
Six-monthly LOLER thorough examinations for patient hoists, stand aids and slings, with a written report for each item. From £45 + VAT per hoist. UK-wide.
Find out moreBed Servicing & Repairs
Profiling and hospital bed servicing, bed rail checks and repairs for care homes and hospitals. All makes, first-visit fixes. From £23 + VAT per bed.
Find out moreAsset Tagging & Reporting
Barcode asset tagging for care and hospital equipment, with location records, service history and electronic reports after every visit.
Find out moreFAQs
Servicing contract FAQs
What equipment do you service?
Beds and cots (manual and electric), examination couches and plinths, wheelchairs (manual and electric), porters' chairs, commodes, patient hoists including LOLER testing, blood-sampling chairs, and a wide range of trolleys, including drug, dressing, linen, record, waste, gas-bottle, mortuary and canteen trolleys. If your equipment isn't listed, ask us.
Do I have to sign up for a year?
No. We know annual contracts don't suit everyone. Choose quarterly, six-monthly or annual servicing, or book one-off and on-demand visits when you need them.
How is the price worked out?
We quote for the specific equipment to be serviced or repaired before any contract is raised, and state clearly what's included in the price. There are no hidden costs and no minimum number of assets.
What happens when equipment breaks down between services?
Call your point of contact. We can often talk your staff through first-level fault finding over the phone, and if an engineer is needed, they carry an extensive range of spare parts to fix most faults on the first visit.
Can you take over from our current servicing company?
Yes. We start with a free on-site survey to record your assets and current service dates, then schedule your first visits so nothing falls out of date during the handover.
Keep every bed, hoist and chair safe, compliant and working
Book a free on-site survey or talk to our team about servicing, LOLER inspections, repairs and equipment supply.