Trained, vetted engineers
Every member of staff carries identification, is DBS-checked and wears our standard uniform. Our continual professional development policy keeps engineers up to date with legislation, good practice and new products.
About Shepherd
An independent, family-run team with over 40 years in hospital equipment
Shepherd Hospital Equipment specialises in the service, maintenance, repair and supply of hospital and care equipment, with bespoke contracts for NHS, private-sector and care clients.
- 40+ years' experienceServicing for the NHS and private sector
- All makes and modelsApproved dealers, authentic parts
- Bespoke electronic reportsYour service reports online, for every asset
- DBS-checked engineersUniformed, ID-carrying and fully trained
Our story
Shepherd Hospital Equipment Ltd is an independent, family-run business with over 40 years' experience in the service, maintenance, repair and supply of hospital and care equipment. The business was built up by Mike and Debbie Watts, and today it's run by their sons, brothers Jamie Watts and Ben Watts, the second generation of the family to lead it. We offer bespoke contracts within the NHS and private sector, and look after care homes, local authorities and other organisations whose people depend on their equipment every day.
Our working relationships are built on trust and integrity, with clients large and small. That means being punctual on site, open and honest in everything we say and write, and accountable for our work. Our aim is customer satisfaction from your first contact through to completion. We aim to offer a personal, friendly service with a high degree of professionalism, at a very reasonable cost.
Because we're independent, we aren't tied to one manufacturer. As approved dealers, our engineers hold the technical manuals and up-to-date parts lists for the major brands, so we can look after your whole equipment mix under one contract and fit authentic parts every time.
We're also a partner in CareGuard, a group of independent specialist companies covering care equipment, security, refrigeration, heating and electrical work. Care homes can use CareGuard as one point of contact across all of those trades, with each job carried out by a specialist.
How we work
What you can expect from Shepherd
Approved dealers, authentic parts
As approved dealers, we only fit parts from the original manufacturer or another recommended producer. Engineers carry an extensive stock in their vehicles, so most repairs are completed on the first visit.
Safety alerts monitored
Our management team continually monitors the MHRA, manufacturers and other industry bodies for device alerts and safety information, so issues affecting your equipment don't get missed.
Satisfaction, start to finish
We aim for customer satisfaction from your first contact through to the completion of every job, and senior managers regularly check work to keep our standards high.
Flexible contracts
Quarterly, six-monthly or annual servicing, or one-off and on-demand visits. There's no minimum number of assets and no hidden costs.
One point of contact
A friendly, designated contact for scheduling services, booking repairs and technical questions, plus telephone advice for first-level fault finding.
Keep every bed, hoist and chair safe, compliant and working
Book a free on-site survey or talk to our team about servicing, LOLER inspections, repairs and equipment supply.