Profiling and hospital bed servicing and repairs

Profiling bed servicing that keeps beds in use

Electric profiling beds are among the most heavily used, and most safety-critical, pieces of equipment in any care home or hospital. Each one has motors, a control box, handsets, cables, rails and castors that wear with daily use. Without regular servicing, small faults turn into breakdowns, beds come out of service, and the risk to residents and patients goes up.

Shepherd services and repairs electric profiling beds, manual beds and cots from all major manufacturers, on quarterly, six-monthly or annual schedules, or as one-off visits when you need them.

What a bed service covers

Every bed is checked in line with the manufacturer's guidance. That includes:

• Movement and function: backrest, knee break, height, tilt and any CPR or emergency functions
• Electrical safety: control box, actuators, handsets, cables, plugs and strain relief
• Bed rails: correct fitting and security, and gaps that could create an entrapment risk
• Mobility: castors, central locking, brakes and steering
• Structure: frame, welds, platform sections, head and foot boards, and all fixings
• Mattress compatibility: mattress fit and cover condition, noted for your records

Bed rails and entrapment risk

The MHRA's guidance on the management and safe use of bed rails (updated August 2023) warns that bed rails which are poorly fitted, incompatible with the bed or mattress, or that leave dangerous gaps can cause falls and fatal entrapment of the head, neck or chest. Checking bed rails is a standard part of every bed service we carry out: we check fit and security, measure the gaps that matter, and flag any issue in your report with a clear recommendation.

Fast repairs, often on the first visit

When a bed breaks down, you need it back in service quickly. Our engineers carry an extensive range of spare parts in their vehicles, so many repairs, including actuators, handsets, castors and cables, are completed on the first visit, even for beds that weren't due a service. Before an engineer is booked, our team can often talk your staff through first-level fault finding over the phone.

Authentic parts, whatever the make

As an independent company, we aren't tied to one bed manufacturer. We work with the major manufacturers, hold their technical manuals and parts lists, and only fit authentic parts from the original manufacturer or a recommended producer.

Clear records for every bed

Every bed is barcoded on our first visit. After each service you receive a full electronic report showing what was checked, what was repaired and anything that needs attention, giving you a complete maintenance history per bed. That's ideal for CQC inspections, internal audits and planning replacements.

Need new beds as well? We also supply profiling beds and mattresses, and hire beds when you need cover or extra capacity. Dynamic mattresses on your beds can be serviced on the same visit.

Bed repair call-outs

Repair call-outs start from £69 + VAT, including the first hour on site. Book one with the repair button at the top of this page, or call us: our team can often talk your staff through simple fault finding first.

Bed servicing and repairs in Hampshire and across the UK

From our base in Lee-on-the-Solent, between Gosport and Fareham, we service and repair beds for care homes, nursing homes, hospitals and hospices across Portsmouth, Southampton, Fareham, Gosport, Havant, Winchester, Basingstoke and the Isle of Wight, as well as West Sussex and Dorset, and run contracts for NHS and private-sector clients across the UK.