Equipment servicing, repairs and supply for care and nursing homes

How we help care and nursing homes

Your residents depend on their equipment every hour of the day: a profiling bed that moves when it should, a hoist that's ready for the next transfer, a mattress that's protecting their skin. Shepherd keeps all of it working, so your staff can get on with caring.

Planned preventive maintenance

We put every item on a planned preventive maintenance (PPM) schedule, quarterly, six-monthly or annually, whatever suits each piece of equipment. Our engineers service beds, hoists, mattresses, chairs and commodes from every major manufacturer on the same visit, and carry out the six-monthly LOLER examinations for your hoists and slings at the same time. Planned visits mean fewer breakdowns, fewer emergency call-outs and less disruption for residents.

Fast repairs when something fails

A broken bed or hoist can upset a whole unit. Our engineers carry an extensive range of spare parts to fix most faults on the first visit, and our team can often talk your staff through first-level fault finding over the phone before an engineer arrives.

New equipment, supplied and fitted

When a bed or hoist reaches the end of its life, or a new resident needs something different, we can supply it: profiling beds, mattresses, mobile hoists, ceiling track hoists fitted by our own engineers, commodes and shower chairs. Everything we supply goes straight onto your maintenance schedule.

Records ready for CQC

Regulation 15 requires equipment to be properly maintained, and Regulation 12 requires providers to make sure equipment is safe for its purpose. Every item is barcoded on our own system, and after each visit you can log in and download a bespoke electronic report for every asset, ready when an inspector asks.

What it means for your residents and staff

• Beds, hoists and mattresses that work when they're needed
• Safer transfers and fewer incidents
• Less time chasing contractors, more time with residents
• One contract, one point of contact and one set of records

Part of CareGuard

Equipment is only one part of keeping a care home safe and running. Shepherd is a partner in CareGuard, a group of independent specialist companies covering care equipment, security, refrigeration, heating and electrical work. Your home can use CareGuard as one point of contact for all of it, instead of finding and managing a separate contractor for every trade, while each job is still carried out by a specialist.

Ask us about CareGuard when you book your free survey.

Free equipment audit for care homes

Not sure what you've got or when it was last serviced? Our free on-site equipment audit records every item by type, location and condition, checks your current service dates and gives you a written report, including where you could save against your current supplier. We cover care homes across Portsmouth, Southampton, Hampshire, West Sussex and Dorset, with nationwide contracts for care groups.